Report

Retail payments reinvented: How consumer demand is changing

The pace of change in the retail industry has been blistering. It’s for this reason that we conducted research to better understand today’s online shopper and their payments preferences following the pandemic. From pain-points to their ideal checkout experience, our research paints a comprehensive picture of the modern consumers payment demands.

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“38% of respondents make multiple purchases knowing that they’re going to be asking for refunds”

“66% of respondents are open to trying out new methods of online payment”

“63% of respondents have at least one frustration with online card payments”